IPB 058: When Your Insurance Company Decides to Go a Different Direction

 

Typically when someone says, “we've decided to go in a different direction” I get the image of sitting in the conference room of my very first job post-college. The conference room was affectionately known as the “fish bowl” because it was all glass and all of your co-workers could gawk at you being admonished by the boss. It always felt more like a terrarium with a heat lamp to me.

Great memories…[side note] I think my first trip to the bowl was for taking too much time talking with customers. You know, you gotta talk to at least 50 people a day or you're not getting the job done (sarcasm light is glowing).

At any rate, these sort of meetings often end with bewilderment.

Now, imagine that you've bought a life insurance policy from a company that decides they don't wanna be in the business anymore, they sell the business to another company (you've never heard of) and then proceed to under-deliver on your questions (i.e. servicing your policy).

Unfortunately, this sort of thing happens in our industry.

But what does it mean for you? Well, that's kinda hard to say with certainty, however we are happy to share our experience with you in today's episode.

Do you have any experience that you'd like to share? Reach out and let us know.


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